Tickets & inbox
- Every ticket tagged, prioritised and answered
- Replies in your voice, from your macros or ours
- Follow-ups until the customer says it's solved
- Backlogs cleared and kept at zero
AI assisted · Human answered
Customer Support Every customer answered. Fast, warm, and in your voice.
AI has already automated the easy tickets. What's left needs a human: the upset customer, the order that went wrong, the refund that needs judgement. We give you both. A dedicated support team from our own office, trained on your product and your tone, across email, chat, tickets, social, WhatsApp and phone, with AI drafting the routine replies and a person checking every one before it's sent.
- 30people in one office in Hyderabad. No shared agents, no freelancers.
- 2018the year we started. Our longest client has stayed six years.
- 100%of AI-drafted replies read by a person before they reach a customer.
- $1,200a month per agent when you hire three or more. Pay after the work, not before.
Every channel
Wherever your customers write, we're already there.
One team, one inbox view, one tone of voice across every place a customer can reach you.
- Email & ticketsHelp desk queues, shared inboxes, contact forms
- Live chatWebsite chat and in-app messaging, with AI for the instant first reply
- Social DMs & commentsInstagram, Facebook, LinkedIn, X and TikTok
- WhatsApp & SMSWhatsApp Business and text, in your number
- PhoneInbound calls, voicemail follow-up and missed-call text-back
- MarketplacesAmazon, Etsy, eBay and Shopify buyer messages
- ReviewsGoogle, Trustpilot and app-store reviews answered, good and bad
- CommunityDiscord, Slack and Facebook groups kept tidy and answered
What we handle
Not just a queue. Every conversation, end to end.
From the first "where's my order?" to the cancellation you'd rather save, here's what our support teams run for clients today.
Orders & shipping
- Order status, tracking and delivery issues
- Returns, exchanges and refunds to your policy
- Address changes, cancellations and reorders
- Carrier claims chased on your behalf
Accounts & billing
- Logins, password resets and account changes
- Plan upgrades, downgrades and pauses
- Invoice questions and failed payments
- Subscription changes and renewals
Product help
- How-to questions and setup walkthroughs
- First-line troubleshooting from your docs
- Bugs logged cleanly for your engineers
- Feature requests captured and counted
Bookings & appointments
- Appointments booked, moved and confirmed
- Class, membership and session changes
- Reminders that cut no-shows
- Waitlists and cancellations managed
Retention & saves
- Cancellation requests handled with a save offer you approve
- Win-back messages to lapsed customers
- Complaints turned around before they become reviews
- Upset customers handed to a person, never a bot
Reviews & reputation
- Every review answered within a day
- Happy customers asked for a review at the right moment
- Social comments and mentions monitored
- Escalation to you on anything public and heated
Insight & reporting
- Weekly report: volume, response time, top issues
- Your FAQ and help centre kept up to date
- Customer feedback summarised for you monthly
- Satisfaction surveys sent and tracked
Not sure what to hand over first? Show us your inbox for fifteen minutes and we'll tell you what we'd take, what AI would answer, and what stays with you.
Tools
Your help desk, your numbers. We log in and go.
Our agents have worked inside the help desks, chat tools, phone systems and store platforms support teams run on. You give access to what you choose. We work inside it.
Help desks
- Zendesk
- Freshdesk
- Intercom
- Gorgias
- Help Scout
- Zoho Desk
- HubSpot Service Hub
- Front
- Kustomer
- Re:amaze
Live chat
- Intercom
- Tidio
- LiveChat
- Crisp
- Drift
- Tawk.to
- Olark
Phone & VoIP
- RingCentral
- Aircall
- Dialpad
- OpenPhone
- JustCall
- Twilio
- 3CX
- Grasshopper
- Zoom Phone
Social & messaging
- WhatsApp Business
- Meta Business Suite
- X
- TikTok
- Telegram
- Discord
Ecommerce & orders
- Shopify
- WooCommerce
- Amazon Seller Central
- Etsy
- eBay
- BigCommerce
- ShipStation
- Recharge
- Stripe
- PayPal
CRM & accounts
- HubSpot
- Salesforce
- Zoho CRM
- Pipedrive
- GoHighLevel
- Chargebee
- QuickBooks
Bookings & industry
- Mindbody
- Glofox
- Zen Planner
- Calendly
- Acuity
- AppFolio
- Buildium
- Kajabi
- Teachable
AI, knowledge & automation
- ChatGPT
- Claude
- Gemini
- Zendesk AI
- Intercom Fin
- Zapier
- Make
- n8n
- Notion
- Loom
Don't see yours? Show it to us on the call. If it's a tool, we'll learn it in week one.
Book a free callAI speed. Human care.
AI answers in seconds. A person decides what gets sent.
We know AI has automated a lot of the easy tickets. Good. That's exactly why the ones that remain need a human who knows your product, your policy and your tone. AI for the volume. People for the judgement. You get both, and you only pay for the hours that are left.
AI handles
- Sorting, tagging and routing every new message
- Instant first replies to the questions you get every day
- Draft answers pulled from your help docs and past tickets
- Order lookups, tracking links and account details
- Summaries of long threads before a person picks them up
Your agents handle
- Reading every AI draft before it goes out
- Upset customers, complaints and anything public
- Refunds, exceptions and judgement calls on your policy
- The tone: warm, human, yours
- Spotting the pattern behind repeat tickets and fixing it
AI on its own tells a customer the wrong thing politely. People on their own are slow. Together, replies go out in minutes, in your voice, and the hours drop. When they drop, so does your invoice.
How a ticket flows
From "where's my order?" to solved.
The same path for every message, whichever channel it came from, so nothing slips and nothing goes out unchecked.
- 1. It arrives
Email, chat, DM, WhatsApp or call. AI tags it, finds the customer's order or account, and drafts a reply from your docs and past answers.
- 2. A person reads it
Your agent checks the draft, fixes the tone, adds what AI couldn't know, and sends. Routine replies go out in minutes.
- 3. The hard ones go up
Refunds beyond policy, complaints, anything public or legal: escalated to you, or handled under the rules you set with us.
- 4. We close the loop
Follow-up until it's solved, the help centre updated if it was a gap, and the pattern noted in your weekly report.
Why businesses choose us
Dedicated agents, trained on you. Never shared, never a bot alone.
Your own agents
Not a shared pool answering for ten brands. Agents who work only on your customers, learn your product, and stay. Our longest client has been with us six years.
Trained before day one
Your product, your policies, your tone of voice and your escalation rules, written into SOPs and practised before the first customer hears from us.
Quality checked every week
A team lead reviews conversations every week and is your point of contact. Our COO oversees every account. You see the numbers, not just the promise.
Coverage that doesn't drop
Holidays and sick days are covered from inside our office. Add agents for evenings, weekends or around-the-clock cover as a team, at $1,200 a month each from the third agent.
Your data stays yours
Work happens inside your help desk and your accounts, with the access you choose. An NDA on request, and access removed the day an engagement ends.
Gets cheaper as it gets better
Every repeat question becomes a help-centre article or an AI answer. The queue shrinks, the hours shrink, and we move you to the smaller plan ourselves.
Answering customers for
- Ecommerce & DTC brands
- SaaS & apps
- Gyms & fitness studios
- Property management
- Agencies & consultants
- Coaches & course creators
- Healthcare & clinics
- Credit & financial services
- Travel & hospitality
- Marketplaces
- Subscription boxes
- Home services & trades
- Large companies with lean teams
How it starts
From first call to fully running.
- 01
Discovery call
We look at your channels, your volume, your tools and where customers are waiting too long.
- 02
Audit and roadmap
We sort your last month of tickets into what AI can answer, what an agent should, and what stays with you. Then we agree the hours.
- 03
SOPs and the right people
Your policies, tone and escalation rules become written SOPs, and we train agents on them before they touch a ticket.
- 04
Live, and getting smaller
Your team lead checks quality every week and reports to you. Repeat questions become articles and AI answers, and the queue shrinks.
Pricing
from $1,400 / month per agent
Part-time or full-time, one agent or a team covering every channel and every hour. Tell us your volume and we'll tell you what you actually need, even when it's less. A US support hire costs around $4,400 a month with taxes and benefits.
$1,200 a month per agent when you hire three or more
The terms, in plain words.
You pay after the work, not before.
Monthly, by PayPal or bank transfer, once the month's work is done. No deposit. No setup fee.
No contract.
Stop any time with five days' notice. We'd rather earn next month than lock it in.
The first five hours are free.
Try us on your real queue before you pay a thing.
Paying for more than you need? We'll tell you.
As AI and your help centre shrink the queue, we move you to the smaller plan ourselves. Your bill follows the work.
Change an agent in two business days.
Free, and with no retraining, because the SOPs belong to the role, not the person.
The work stays yours.
Macros, SOPs, help articles and escalation rules all live in your accounts. Take it in-house whenever you like.
Questions
Customer support questions, answered.
Straight answers. If yours isn't here, ask on the call and you'll get one.
Book a free callWhich channels can you cover?
Email and help-desk tickets, live chat, social DMs and comments, WhatsApp and SMS, phone, marketplace messages and reviews. One team covers all of them from one view, so a customer gets the same answer whichever way they ask.
Will my customers know they're talking to AI?
AI drafts; a person reads and sends. Where you want instant automated replies (chat, after hours), we label them the way you choose, and a person follows up. You decide the rules and we write them into the SOPs.
What hours do you cover? Can you do 24/7?
Your business hours by default, in your time zone. Evenings, weekends and round-the-clock cover are built as a small team on rotation, and we'll tell you honestly how many people that takes before you commit.
How fast will customers get a reply?
Routine questions in minutes during covered hours, because AI has the draft ready before an agent opens the ticket. We agree target response times with you on the call and report against them every week.
What happens with an angry customer or a refund request?
A person, never a bot. Complaints, refunds beyond your policy and anything public go to a human agent first, and to you when the rules say so. You set those rules with us before we start.
Do I need to switch help desks?
No. We work inside whatever you use: Zendesk, Freshdesk, Intercom, Gorgias, Help Scout, HubSpot or a shared Gmail inbox. If you don't have a help desk yet, we'll set one up with you.
Is my customer data safe?
Work happens inside your own tools, with the access you choose to give. We sign an NDA on request, nothing is stored outside your systems, and access is removed the day an engagement ends.
How do I know the quality is good?
A team lead reviews conversations every week, you get a weekly report with volume, response times and top issues, and you can read any ticket at any time. It's your help desk.
What if an agent isn't the right fit?
Tell us. We'll have someone new in place within two business days, at no cost, with no retraining, because the SOPs for your support belong to the role, not the person.
Can I start small?
Yes. Most clients start with one part-time agent on one channel, usually email, and add chat, social or phone as the SOPs grow. Your first five hours are free. And if you grow to three or more agents, each one drops to $1,200 a month.
Other ways to hand it over
Start with one. Grow into a team.
Ready when you are
Hand over the queue. Keep every customer.
Book a free call. Show us your inbox for fifteen minutes and we'll tell you what we'd answer, what AI would answer, what stays with you, and what it would cost. If it isn't a fit, we'll say so.